GENERAL TERMS AND CONDITIONS OF PURCHASE
https://lelouvre-billetterie.com/
This document regulates the general conditions of purchase applicable to the services offered through the website https://lelouvre-billetterie.com (hereinafter, the "Website"), owned by:
BeTraveller OÜ offers, through the Website, an intermediation, management and online marketing service for tourist activities, experiences, excursions and tickets provided by third-party providers.
BeTraveller OÜ acts exclusively as an intermediary and is not the direct provider of the tourist services offered.
These conditions regulate the contractual relationship between BeTraveller OÜ and users who make a purchase or reservation through the Website (hereinafter, the "User").
Contracting implies express, full and unconditional acceptance of these Terms and Conditions.
4.1 Booking
To make a booking, the User must provide truthful, complete and up-to-date information. Creating an account is not required.
4.2 Payment
Payment will be made by bank card through secure payment gateways managed by specialized third parties. BeTraveller OÜ does not access or store the User's banking data.
Once payment is confirmed, the User will receive digital tickets or booking confirmations via email, including a locator or QR code.
If tickets are not received within a maximum period of 24 hours, the User should contact the Website's customer service.
6.1 Prices
The prices displayed include the ticket cost, management fees and intermediation service.
6.2 Complementary Services and Additional Costs
The User accepts that, in addition to the amount corresponding to the provider, BeTraveller OÜ may apply an additional charge for complementary services offered, such as:
These additional services will be clearly indicated before purchase and the User agrees to pay the corresponding costs.
6.3 Billing
The User may request an invoice by providing the corresponding tax details through the channels available on the Website.
BeTraveller OÜ may establish limits on the number of tickets per User and apply anti-fraud controls. The following are expressly prohibited:
BeTraveller OÜ reserves the right to cancel operations suspected of fraud, misuse or contractual breach, without obligation of compensation.
In accordance with European consumer protection regulations, the right of withdrawal does not apply to services related to leisure activities that have a specific date or period of execution.
Therefore, no returns will be accepted once the purchase has been made, except as provided in the Cancellation Policy.
Each service may have specific conditions, which will be shown before purchase. In general:
When the User requests cancellation due to an error in date, time or other data selection:
Tickets will be considered processed when they have been issued, confirmed or communicated to the provider. From that point on, no refund can be guaranteed.
Once processed, tickets will be subject to the provider's own policies, and BeTraveller OÜ cannot guarantee additional refunds.
Cancellations caused by circumstances beyond BeTraveller OÜ's control, such as natural disasters, conflicts, pandemics, government decisions or other force majeure events, shall not be attributable to BeTraveller OÜ.
BeTraveller OÜ reserves the right to modify, substitute or cancel activities when necessary for operational reasons, provider availability or safety reasons. In such cases, the User will be guaranteed an equivalent service or the corresponding refund, where applicable.
BeTraveller OÜ shall not be liable for:
The User expressly accepts that the final service is provided by independent third-party providers.
Inquiries, complaints or requests should be made through the channels available on the Website.
Personal data will be processed in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Website's Privacy Policy.
These conditions shall be governed by the law of the Republic of Estonia. The parties submit to the courts of Tallinn, unless mandatory regulations provide otherwise.
The User may access the European Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr
These Terms and Conditions may be available in different languages. In case of discrepancy between versions, the Spanish version shall prevail.
The User's failure to appear at the indicated location, date and time shall be considered a No-Show.
In case of No-Show:
The User agrees to contact BeTraveller OÜ before initiating any dispute or chargeback with their financial institution.
In the event that a chargeback is initiated for a valid and confirmed reservation, BeTraveller OÜ may:
Any dispute related to payments, refunds or chargebacks shall be governed by the law of the Republic of Estonia.